Help Desk: Delivery Questions

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How long does delivery take?

Orders are processed immediately. If the items are in stock and so long as the order is placed before 12:00pm, your goods will be dispatched on the same day and delivered within 4 working days. Delivery times may differ slightly for large items or multiple orders. Your order confirmation email will indicate delivery times. Any changes in delivery times will be sent to you by email with a new anticipated date of delivery.

We will inform you immediately should your item not be in stock. Alternative options include placing the product on back order, sourcing a similar product of the same value and style or cancelling your order.

We are working on ways in which we can improve our site to provide you with better information with regard to expected delivery times.

Can I order an item for delivery to an international address?

At the moment we only have the ability to deliver to all addresses in mainland UK and the Republic of Ireland directly on the website. However, if you have a particular item you would like to be delivered internationally please contact us on +44 (0)28 91 246 235 and we will try to fulfil your requirements.

What are your delivery charges?

At the moment there is free delivery for orders over £100 or €145 (excluding Scottish Highlands and all offshore islands). Below this order level the charge will be £9.99 or €14.99 (ex VAT). The Scottish Highlands, and all offshore islands will incur a surcharge; we apologise about this but it a cost directly passed on to you from our shipping partners.

The delivery charge will always be clearly displayed on the checkout page before confirming your order.